1. Introduction

Thank you for shopping at wojow.shop. We strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we are here to help. This Refunds and Returns Policy outlines the conditions and processes for returning products and obtaining refunds.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• The return must be initiated within 30 days from the date of delivery.
• Certain products may not be eligible for returns, such as:
• Perishable goods (e.g., food, flowers).
• Personalized or custom-made items.
• Intimate or sanitary goods (e.g., undergarments, swimwear).
• Gift cards.
• Digital products (e.g., downloadable software).

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our Customer Support team at admin@wojow.shop with the following details:
• Your order number.
• A description of the product and the reason for the return.
• Photos or evidence (if the item is damaged or defective).
2. Wait for a response from our team. We will provide a Return Merchandise Authorization (RMA) number and further instructions.
3. Package the item securely and include the RMA number on the package.
4. Ship the package to the return address provided by our Customer Support team. You are responsible for the shipping costs unless the item is defective or an error occurred on our part.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund. Refunds will be processed as follows:

• Approved Refunds: If your return is approved, a refund will be issued to your original payment method within 7-10 business days.
• Partial Refunds: In certain cases, only partial refunds may be granted (e.g., items not in original condition or missing parts).
• Non-Refundable Shipping Fees: Original shipping costs are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

If you wish to exchange a product for a different size, color, or variant, please contact us at admin@wojow.shop. Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit.

6. Fees and Costs

The following fees and costs may apply to returns:

• You are responsible for the cost of return shipping, unless the item is defective or we made an error in processing your order.
• For returns that do not meet the eligibility criteria, a restocking fee of up to 20% of the product price may apply.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at admin@wojow.shop. Include photos and a detailed description of the issue. We will arrange for a replacement or refund at no additional cost to you.

8. Exceptions

Certain circumstances may prevent us from accepting returns or issuing refunds:

• Products not purchased directly from wojow.shop.
• Returns initiated after the 30-day return window.
• Products that are damaged due to misuse or mishandling by the customer.

9. Contact Information

If you have any questions or need further assistance, please contact us:

10. Updates to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be posted on this page with the "Effective Date" at the top. We encourage you to review this page periodically.