Privacy Policy for wojow.shop

1. Introduction

Welcome to wojow.shop ("Website"), operated by wojow ("Company," "we," "our," or "us"). Your privacy is of utmost importance to us, and we are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our Website.

By using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our Website.

2. Data Controller Information

The data controller responsible for processing your personal data is:

3. Information We Collect

We may collect and process the following categories of personal data:

a. Information You Provide:

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment information (processed securely via third-party payment processors)
• Any other data you provide when contacting us or using our services

b. Information Collected Automatically:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited on our Website
• Date and time of access
• Referring websites or links

c. Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance your experience, analyze Website traffic, and enable functionality. Please refer to our Cookie Policy for more details.

4. How We Use Your Information

We process your personal data for the following purposes:

• To Fulfill Orders: Process and deliver your purchases, manage payments, and handle refunds or exchanges.
• To Communicate: Respond to inquiries, provide customer support, and send important updates regarding your account or orders.
• To Improve Our Services: Analyze user behavior to enhance our Website, products, and services.
• To Ensure Security: Prevent fraud, monitor Website security, and detect unauthorized activities.
• Marketing (with consent): Send promotional emails or newsletters about our products, special offers, and updates. You may opt-out at any time by clicking the "unsubscribe" link in our emails or contacting us.

5. Legal Basis for Processing

Under GDPR, the legal bases for processing your personal data include:

• Contractual Necessity: To fulfill the contract between you and us (e.g., processing orders).
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: To improve our Website and services, ensure security, and prevent fraud.
• Consent: For activities such as marketing communications, where you have provided explicit consent.

6. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your data with:

• Service Providers: Third-party vendors who help us with payment processing, delivery, hosting, and analytics.
• Legal Authorities: When required by law or to enforce our legal rights.
• Business Transfers: In case of a merger, acquisition, or sale of our business assets.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) that may not provide the same level of data protection. When this occurs, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations. For example:

• Order information: Retained for 7 years for tax and accounting purposes.
• Marketing data: Retained until you opt-out or withdraw your consent.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of your data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal obligations).
• Restriction: Limit the processing of your data under certain conditions.
• Data Portability: Receive your data in a structured, machine-readable format.
• Object: Object to data processing for direct marketing or other purposes.
• Withdraw Consent: Withdraw consent at any time for activities based on your consent.

To exercise your rights, please contact us at admin@wojow.shop. We may require proof of identity to process your request.

10. Security Measures

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing personal data.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances. The updated version will be posted on this page with the "Effective Date" at the top. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: